This policy outlines the rules for canceling orders and the fees associated with each cancellation scenario. By placing an order with Cargo Boss Logistics, you agree to the terms below.
To cancel an order, contact us immediately by phone or by logging into your account. The cancellation fee applied depends on the status of your driver at the time we receive your cancellation request.
If you cancel your order before a driver has been dispatched to your pickup location:
This is the only scenario with no cancellation fee. We encourage customers to cancel as early as possible to avoid fees and allow us to reallocate driver resources.
If you cancel after a driver has been dispatched and is en route to your pickup location but has not yet arrived:
This fee compensates the driver for travel time and fuel already committed to your order.
If you cancel after the driver has arrived at your pickup address, a 50% cancellation fee applies.
"Arrived" is defined as the moment the driver reaches the confirmed pickup address and notifies dispatch or the customer of their arrival. This fee applies regardless of whether loading has begun.
If a driver arrives at the pickup location and the customer or their designated representative is not present and cannot be reached within the 15-minute wait window:
If the driver arrives and the items are not ready for transport:
| Cancellation Point | Cancellation Fee | Refund Amount |
|---|---|---|
| Before dispatch | None | 100% |
| After dispatch, driver en route | 25% of order total | 75% of order total |
| After driver arrives at pickup | 50% of order total | 50% of order total |
| Customer no-show | 50% of order total | 50% of order total |
To cancel an order:
Cancellations must be communicated directly to us — do not rely solely on notifying the driver. The cancellation time is recorded as when our dispatch team receives and confirms the cancellation request.
If Cargo Boss Logistics fails to deliver your order due to circumstances within our control (e.g., driver no-show, vehicle breakdown without reassignment), you are entitled to a full refund of the confirmed order total.
If a delivery is significantly delayed beyond the quoted timeframe due to circumstances within our control, you may be eligible for a partial credit at our discretion. Contact us within 24 hours of the incident to request a review.
Claims for damaged or lost items must be reported within 24 hours of the delivery date. To file a claim:
Our liability for damaged or lost items is limited as described in our Terms and Conditions (Section 6). We will review all claims and respond within 5 business days.
Claims will not be honored if:
Approved refunds are processed within 5–7 business days back to the original payment method. Processing times may vary depending on your bank or card issuer.
Refunds will only be issued to the original payment method used at the time of order. We do not issue refunds in cash or to an alternative payment method.
If you believe a cancellation fee has been incorrectly applied, you must contact us within 7 days of the charge. We will review the driver's arrival records and dispatch logs and respond within 3 business days. Our records are the authoritative record of driver arrival times and cancellation status.
For cancellation, refund, or claims inquiries:
Cargo Boss Logistics
Email: support@cargobosslogistics.com