Cargo Boss Logistics ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.
1. Information We Collect
Information You Provide Directly
- Contact information: Name, phone number, and email address
- Address information: Pickup and delivery addresses, apartment/unit numbers
- Order details: Package descriptions, delivery preferences, special instructions
- Account credentials: Email address and password (if you create an account)
- Payment information: Credit/debit card numbers and billing details (processed securely through our payment processor; we do not store full card numbers)
Information Collected Automatically
- Usage data: Pages viewed, time spent, links clicked, and referring URLs
- Device information: IP address, browser type and version, operating system
- Location data: General geographic location inferred from IP address
- Cookies and similar technologies: Session cookies, preference cookies, and analytics cookies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your delivery orders
- Send order confirmations, status updates, and delivery notifications
- Communicate with you about your account or orders
- Calculate pricing and generate quotes
- Improve our website, services, and customer experience
- Verify your identity and prevent fraud
- Comply with legal obligations
- Send service-related announcements (not marketing) when necessary
We do not send marketing emails or sell your information to third parties for advertising purposes.
3. How We Share Your Information
We share your information only in the following limited circumstances:
- Drivers: Your pickup/delivery address and contact phone number are shared with the assigned driver solely for the purpose of completing your delivery.
- Payment processors: Payment information is shared with our secure payment processor to complete transactions.
- Service providers: We may share data with technology vendors (such as hosting and database services) who assist in operating our platform under strict confidentiality agreements.
- Legal requirements: We may disclose information if required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.
4. Cookies
We use cookies to:
- Keep you logged in to your account
- Remember your order form preferences during a session
- Analyze how our website is used (via anonymized analytics)
You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
5. Data Security
We implement industry-standard security measures to protect your personal information including:
- HTTPS encryption for all data transmitted through our website
- Secure, encrypted database storage
- Row-level access controls ensuring only authorized personnel can access order data
- Regular security reviews of our systems
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide services and fulfill the purposes described in this policy, or as required by law. Order records are typically retained for a minimum of 3 years for business and tax purposes. You may request deletion of your account and associated data at any time (see Section 8).
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
8. Your Rights (California Residents — CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the personal data we have collected about you and how it is used.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, contact us at the address below. We will respond to verifiable requests within 45 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.